Shipping policy

Last updated: September 5, 2026

This Shipping Policy applies to orders placed through https://hoodiehubapparel.com.

Products are shipped from locations within the United States.

Delivery Area

We currently deliver to valid street addresses in:

  • The 48 contiguous United States
  • The District of Columbia

We do not currently deliver to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Other U.S. territories
  • P.O. boxes
  • APO, FPO, or DPO military addresses
  • International destinations

Shipping Cost

Standard U.S. shipping: Free

We do not currently offer expedited shipping.

Order Processing Time

Orders are normally processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays.

Order Cut-Off Time

The daily order cut-off time is 5:00 p.m. Eastern Time on business days.

Orders placed after the cut-off time are treated as received on the next business day.

Estimated Delivery Time

Estimated delivery is generally 3–7 business days after shipment.

Delivery may be delayed by:

  • Severe weather
  • Carrier disruptions
  • Holiday or high-volume periods
  • Incorrect or incomplete addresses
  • Events outside our reasonable control

Shipping Carriers

Orders may be shipped through:

  • USPS
  • UPS
  • FedEx

The carrier is selected based on the delivery location and available shipping service.

Tracking Information

When tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking information may take additional time to activate after a shipping label is created.

Unexpected Processing Delays

If we are unable to ship your order within the promised processing period, we will notify you.

When required, we will provide:

  • A revised expected shipping date
  • The option to accept the delay
  • The option to cancel the unshipped order and receive a refund

Address Changes and Incorrect Addresses

Please verify your delivery address before submitting your order.

You may contact us before shipment to request an address correction, but changes cannot be guaranteed after order processing begins.

Orders returned or lost because of an incorrect or incomplete customer-provided address will be reviewed individually. Depending on the circumstances, customers may be required to pay the actual reshipping cost when the issue was not caused by us.

Tracking Shows Delivered but Package Is Missing

If tracking shows that a package has been delivered but you cannot locate it:

  1. Check the delivery area and surrounding property.
  2. Ask household members, neighbors, building staff, or front-desk personnel.
  3. Contact the shipping carrier.
  4. If the package remains missing, contact us so we can investigate.

Tracking Has Not Updated

If tracking has not updated for more than 7 business days, contact our customer service team.

Carrier investigations, replacements, or refunds will depend on the circumstances and investigation results.

Shipping Contact

Email: support@hoodiehubapparel.com
Phone: +1 909-240-8279
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time