Last updated: September 5, 2026
Where do you ship?
We ship to valid street addresses in the 48 contiguous United States and the District of Columbia.
We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO military addresses, or international destinations.
How much does shipping cost?
Standard shipping is free within our eligible U.S. service area.
How long does delivery take?
Order processing normally takes 1–3 business days.
Estimated delivery after shipment is 3–7 business days.
What is the daily order cut-off time?
The daily order cut-off is 5:00 p.m. Eastern Time on business days.
Orders placed after the cut-off are treated as received on the next business day.
Can I cancel my order?
You may contact us within 12 hours after placing your order.
Cancellation is only possible if the order has not entered processing and cannot be guaranteed.
An order cannot be canceled after it has shipped.
Can I change my address, size, or order information?
Contact us as soon as possible before shipment. We will attempt to help, but order changes cannot be guaranteed once processing begins.
Can I return an item?
Yes. Eligible items may be returned within 30 days after delivery.
The item must be:
- Unworn
- Unwashed
- Undamaged
- Free of stains and odors
- Returned with its original tags
Are returns free?
Yes. Approved eligible returns receive a prepaid return label, and we do not charge a restocking fee.
Can I exchange a size or product?
Yes. Exchange requests are reviewed by the store and are subject to inventory availability.
Contact customer service for approval before returning the product.
When will I receive my refund?
Returned items are generally inspected within 3–5 business days after arrival.
After approval, your bank or payment provider may require an additional 5–10 business days to post the refund.
What should I do if my product is damaged or incorrect?
Contact us within 7 calendar days after delivery.
Include your order number and clear photographs of the product and packaging.
What payment methods do you accept?
We accept the following payment methods when displayed during checkout:
- Visa
- Mastercard
- American Express
- Discover
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
What currency does the store use?
All prices and checkout charges are displayed in U.S. dollars (USD).
How should I select a size?
Review the measurement chart on the applicable product page before placing your order.
Garment measurements may vary by up to 0.5 inch.
Do you offer customer accounts?
No. Customers cannot currently create store accounts.
Do you offer gift cards, subscriptions, or preorders?
No. We do not currently offer gift cards, subscription products, automatic renewals, or preorder products.
How can I contact customer service?
Email: support@hoodiehubapparel.com
Phone: +1 909-240-8279
Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time