Refund policy

Last updated: September 5, 2026

We want every HOODIE HUB APPAREL order to arrive as expected and fit comfortably. This policy explains return eligibility, free return shipping, exchanges, inspections, and refunds for purchases made through https://hoodiehubapparel.com.

30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered. The return request must be submitted before the 30-day period expires.

Return Eligibility

To qualify for a return, the item must be:

  • Unworn and unwashed
  • Free of stains and odors
  • Undamaged
  • Returned with its original tags attached

Customers may reasonably try on apparel to check the size and fit.

Items that have been worn beyond a reasonable try-on, washed, altered, stained, exposed to odors, or damaged through use or improper care are not eligible for a standard return.

Free Return Shipping

Eligible returns within our U.S. service area are free.

To request a return, contact:

Email: support@hoodiehubapparel.com

Please include your order number and the item you wish to return. After the return is approved, our customer service team will email you a prepaid return label and provide the authorized return address.

Do not mail a return to our publicly displayed business address unless our customer service team specifically instructs you to do so.

Exchanges

Eligible items may be exchanged for another available size or product.

All exchanges require prior review and approval and are subject to current inventory availability. After approval, we will provide return instructions and a prepaid return label.

An exchange item is not reserved until the exchange request has been approved. If the requested replacement is unavailable, we will offer another available option or issue a refund to the original payment method.

Inspection and Refund Timing

Authorized returns are normally inspected within 3–5 business days after arrival at the designated return location.

If the return is approved, the refund will be issued to the original payment method. Your bank or payment provider may require an additional 5–10 business days to post the refund to your account.

Restocking fee: None

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, contact us within 7 calendar days after delivery.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the product
  • Clear photographs of the packaging

After reviewing the claim, we will arrange an appropriate replacement or refund at no additional cost when applicable.

Original Shipping Charges

Standard shipping within our service area is free, so there is normally no original standard shipping charge to refund.

Any optional or nonstandard charge disclosed before purchase will only be refunded when required by law or when the charge resulted from our error.

How to Start a Return

  1. Email support@hoodiehubapparel.com within 30 days after delivery.
  2. Include your order number, the item, and the reason for the request.
  3. Wait for written approval and the prepaid return label.
  4. Package the item securely and use the provided label.
  5. Keep the carrier receipt until your return is completed.